Skip to main content
English (US)
繁體中文
Submit a request
Sign in
Sign in
Community
Submit a request
Resin Profile
Firmware
Policies
Pixup 3D Help Center
Help Center
Welcome to PIXUP Help Center
Search
Customers
Creators
Frequently Asked Questions
Customers
Phrozen Verified
Why Phrozen Verified Models?
Phrozen Verified Models Introduction
Account
Create a PIXUP account
What if I lost my password?
Purchase & Order
How do I use the discount coupon?
What payment methods does PIXUP support?
How do I apply a promotional code?
I forgot to apply my promo code/discount coupon
My promotional code/ discount coupon doesn't work
Can I get a refund?
Files
I purchased the wrong file, can I get a stl (ctb) instead?
How to edit my account?
My download didn't work!
Where can I find my previous purchase/downloads?
Creators
Phrozen Verified
Why Use Phrozen Verified Service?
Upload Models
How to Upload a Model on PIXUP 3D
How to use File Groups?
How Variant can impact my order?
Payout & Fees
Pixup3D Payout Schedule
What’s The Payout Threshold?
What's The Payout Balance?
Fee Structure
FAQs
General Questions
What can I do if my CTB file has failed to print?
What is a STL file?
What resins should I use?
What printers should I use to print the designs?
I have a Phrozen printer, can I use third-party resins to print?
Are the products physical?
See all 8 articles