What can I do if my CTB file has failed to print?

What is a CTB file?

CTB file is a file format that has been sliced through Chitubox, which means the file is ready to be printed and cannot be further modified. After downloading the .ctb file from PIXUP, simply save it on your USB drive and plug it into the printer to start printing. 

What can I do if my CTB file has failed to print? 

TIPS: Models are pre-sliced with a 90% success rate and compatible ONLY with Aqua-Gray 8K for Sonic Mini 8K, Sonic Mighty 8K, Sonic Mega 8K, and Sonic Mega 8K S printers, while Aqua-Gray 4K is for Sonic Mini 4K and Sonic Mighty 4K printers.

These files are pre-sliced with a temperature of 25°C and relative humidity of 75%, risks of failure due to variations in printing environments may significantly increase with higher discrepancies.

Please also note that your models might not be printed when you are printing with resins or printers not mentioned above. In addition, printer types for this file are limited to those shown in the descriptions. 

If your CTB file has failed to print, please feel free to contact our Customer Service Team for assistance.

Learn more about what is a STL file.