My download didn't work!

If you face issues with your purchased files from PIXUP, this occurs for one of the following reasons:

1. If you can’t successfully download the Purchased files: Your computer is not connected to the Internet, or there is a problem with your Internet settings. You can try reconnecting to the network or consult your Internet service provider to ensure a stable connection.
2. If your downloaded files can’t be printed successfully: Your downloaded file format is not compatible with your 3D printer. If you downloaded sliced files, please ensure they match your printer specifications. Refer to the What can I do if my CTB file has failed to print? for guidance.

If your files still can‘t be downloaded successfully, please feel free to contact our Customer Service Team for assistance.

Learn where to find your purchased files.