My promotional code/ discount coupon doesn't work

Before you begin

• Learn how to apply a promotional code
• Learn how to use a discount coupon
• Learn if you forgot to apply the code/coupon

This article will provide you with comprehensive guidance on the application of promotional codes and coupons to ensure a seamless experience. Please be aware that each code or coupon discount is subject to specific promotional conditions, which may vary in terms of usage period, and applicable products, including specific models, designers, or campaigns.

If you encounter difficulties applying your promotional code or receive an error message, please consider the following:

• Previous Usage: Some promotional codes/coupons are designed for single-use only. If you have already utilized the code in a prior transaction/purchase, it will not be valid for use again.
• Eligibility of Items: Review the terms and conditions associated with the code to confirm the eligibility of items in your shopping cart. Certain products may be excluded from the promotion.
• Correct Entry: Ensure the code is entered accurately, considering that codes are case-sensitive. Please avoid confusion between characters such as 0 and O, or I and 1. For precision, we recommend copying and pasting the code during application.
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For further assistance, kindly provide a screenshot of your shopping cart displaying both the entered promotion code/coupon and a comprehensive view of all items in your bag.